Sales Feedback
Sales Feedback          
Ovearll Sales Satisfaction Completely Satisfied Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Refuse to Answer
Your Arrival          
Initial impression of Dealership  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Open When convenient  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Apperance of Dealership facility  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Easy able to park  Yes  No        
Given level of attention wanted  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Your Salesperson          
Salesperson Overall  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Treated with courtesy and respect  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Knowledge of Ford vehicles  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Helping You find a vehicle  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Invites to buy without pressure  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Vehicle Presentation  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Offered Test Drive Yes No        
Vehicle Presentation  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Paying for your new Vehicle          
Overall payment experience  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Professionally offered finance products  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Helping with best loan or lease option  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Thorough contract detail explanation  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Taking delivery of your New Vehicle          
Overall delivery process  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Kept informed of delivery date  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Vehicle ready when promised  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Cleanliness of vehicle  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Vehicle in working order  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Explanation of vehicle's features  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Review delivery checklist Yes No        
Length of time to deliver  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Explained vehicle service process  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Dealership Follow-up and concern handling          
Sales Follow-up Yes No        
Did you have a concern ? Yes No        
Overall concern resolution  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Dealership Relationship          
Recommend dealership for purchase  Definitely Would  Probably
         Would
 Maybe Would.
         Maybe Not
 Probably would Not  Definitely
          Would Not
Refuse to Answer
Dealership earning your trust  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Brand Relationship          
Recommend Ford product  Definitely Would  Probably
         Would
 Maybe Would.
         Maybe Not
 Probably would Not  Definitely
          Would Not
Refuse to Answer
Vehicle Quality Completely Satisfied  Very Satisfied  Somewhat
         Satisfied
 Somewhat
        Dissatisfied
Very
        Dissatisfied
Refuse to Answer
Ford earning your trust  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Your Vehicle          
First vehicle purchased from dealership ? Yes No        
Replace a household vehicle? Yes No        
Previous vehicle Ford? Yes No        
How was your vehicle paid for? Cash (fully paid for by savings)        
  Other Loan Arranged by your dealership        
  Finance arranged by you directly        
Your contact information (Required)
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