Service Feedback
Overall Service Feedback          
Overall Service Experience Completely Satisfied Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Refuse to Answer
Courteousy provided by our dealership staff  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Dealership valuing your business  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Ease of scheduling appointment  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Promptly acknowledging you on your arrival  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Reasonable wait at the service center at the time of repair order opening & delivery of vehicle  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Thoroughly Inspecting Your vehicle & Understanding your service needs  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Providing the estimate of charges before the work commences  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Providing you with the estimated delivery time  Yes  No        
Providing you with a clear explanation of all services performed & all charges  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Reasonable costs charged for the services  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Reasonable time taken for the services  Yes  No        
Vehicle ready at promised time  Yes  No        
Vehicle returned clean after service  Yes  No        
Fixing the problem right the first time  Yes  No        
Service workshop open at your convenient time  Yes  No        
All jobs / Concerns been carried out to your satisfaction  Yes  No        
Availability of all the parts for service & repair  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
General cleanliness & Appearance of Service Area / Customer waiting Lounge  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Availability of all the tools & Equipments to carry out repairs  Yes  No        
Helpfulness of parts employees  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Service Advisor Overall performance of his / her duties  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Reasonable time taken for preparing your repair order(RO)  Yes  No        
Quality of work performed  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Follow up call after every service or repair  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Service remainder for periodic maintenance services  Excellent  Very Good  Good  Fair  Poor Refuse to Answer
Would you recommend our dealership as a place to have a vehicle serviced  Yes  No        
Would you recommend a Ford Product?  Yes  No        
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